Diagnosis
Field research to document the library experience as impacted by the COVID-19 pandemic
Library lab: restoring access to libraries during the pandemic
Mandat
Maintaining access to libraries and providing a quality experience despite the constraints linked to the pandemic context
Ideation
Design of simple and clever solutions to adapt user journeys and facilities during the pandemic, with solution testing done in three different libraries.
Prototyping
Testing solutions by arranging spaces in 3 libraries that are part of the laboratory.
Recommendations
Development of a guide to facilitate the adoption of solutions to maintain services and offer positive experiences while respecting health measures.
Implementation
Personalized support for eight libraries for the implementation of guidelines in their branch.
