Work

From enhancing an existing service to designing a brand-new one, see what we've created for our clients.

Client : CIUSSS du Centre-Sud-de-l'Île-de-Montréal - 2024

Health services: improving access to in-home care services

Deux chercheurs participants aux ateliers de co-design organisent des cartes sur un table pour prioriser des exemples de service. L'un des chercheurs pointe vers l'une des cartes.
Client : Library of Human Sciences and Letters (University of Montreal) - 2024

University library: driving research and innovation

Client : Ontario Government - 2024

Provincial services: simplifying daycare access for Ontarian parents

atelier avec le personnel
Client : Toujours Ensemble - 2023

Community space: taking young people’s needs to heart to design a better living environment

Photo du CUSM l'hiver avec deux personnes marchant en direction des bâtiments sur un chemin déneigé
Client : MUSCO - CHU Sainte-Justine, Montreal Children's Hospital and Shriners Children's Hospital - 2023

Pediatric hospitals: streamlining patient trajectories

Client : RDP-PAT Borough - 2016-2023

Espace Rivière: defining a user experience to shape a space

Client : Cultural services at the City of Montréal and Ahuntsic-Cartierville Borough - 2023

Cultural centre: a public space rooted in the needs of its users

Au premier plan, un panneau avec le logo de Estrie Aide sur lequel il est écrit “Réception des dons, porte 1”. À sa gauche, un cône orange dans lequel est planté un panneau rouge et blanc “Arrêt”. Au second plan, une voiture blanche est stationnée de l’autre côté de la rue, devant une murale qui inclut le message “On se ressemble plus qu’on ne le pense”.
Client : Estrie Aide - 2023

Recycling centre: retain donors to deepen impact in the community

Client : UTILE - 2022

Student housing : harmonizing the move-in experience for new tenants

Client : University of Montreal Libraries - 2022

University library : providing equitable services to students with disabilities

photo de l'aire centrale du marché Jean talon
Client : City of Montreal and Montreal Public Markets Corporation - 2022

Public markets: revisiting the visitor, customer and merchant experience

Client : Quebec Federation of Funeral Cooperatives - 2022

Funeral services: improving the support experience of bereaved families

Une illustration blanche sur fond rouge accompagne le texte
Client : City of Montreal - 2022

Municipal services: a toolkit for putting quality at the heart of urban life

Client : University of Montreal Librairies - 2021

Health sciences library: reinventing a university library with the student community

Client : City of Montreal - 2021

Library lab: restoring access to libraries during the pandemic

Client : Les Valoristes Cooperative - 2021

Waste management: facilitating the can sorting process

Client : BAnQ, Espace Jeunes - 2020

Youth library: imagining services for newly arrived families

Client : Le Square, BAnQ - 2020

Digital activity kit: developing accessible activities for deaf and blind users

Client : PECEM (Pôle de l'entrepreunariat collectif de l'Est de la Montérégie) - 2025

Economic development lab: coaching social economy enterprises

Client : Indigo Clinic - 2020

Health clinic: putting people back at the heart of medical consultations

For a better world, one project at a time.

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