Current service diagnosis
A series of individual interviews conducted with tenants helped us understand their lived experience and identify the current strengths of the tenant journey, as well as opportunities to improve the service.
Student housing : harmonizing the move-in experience for new tenants
Mandat
Given the strong growth in demand for affordable student housing, it was necessary to optimize the registration and move-in process to reduce the workload for teams, while emphasizing a human-centered tenant experience.
Deliverable
- Current user journey diagnosis and optimized user journey
Optimizing the service
We devised different strategies to optimize the move-in process with the goal of ensuring that tenants felt supported and confident, and that the workload was reduced for UTILE's internal teams.
Defining solution projects
Reorganizing a service requires the implementation of several new solutions. Project sheets define these solutions in the same way that specifications documents do in order to guide subsequent implementation.
