To build distinct profiles for the ministries and organizations that benefit from National Archives services, in order to enhance the support provided by Bureau of Expertise the team.
We met with a wide range of professionals from various ministries and agencies that are clients of the National Archives' Expertise Bureau. This allowed us to document the challenges, expectations, and wishes of these different clients regarding information management and the support services provided by the Archives. In addition to building these profiles, we were able to uncover new opportunities for the Archives' consulting services.
Visualisation de l'accompagnement actuel de BAnQ dans les différentes phases de mise en oeuvre de la GI
Visualisation de l'accompagnement potentiel de BAnQ selon les besoins clients identifiés
Through interviews and focus groups, we were able to identify the recurring needs of the various stakeholders in information management within ministries and organizations and define profiles that corresponded to these needs.
Besoins récurrents des profils clients
Tableau récapitulatif des différents besoins selon les profils
Exemple d'un profil client détaillé
With an eye to improving the Archives' support service, we compiled the expressed wishes and unspoken opportunities related to the various needs of the users. This allowed us to develop concrete recommendations for the service's evolution.
Extrait des opportunités soulevées pour l'amélioration du service
