Carry out a discovery phase for the ''SAD (in-home care) of Tomorrow'' innovation lab organized by the CCSMTL Innovation & Digital Hub.
In order to truly immerse ourselves in the context of the project, we spent several days accompanying and observing in-home care providers (ex. nurses, occupational therapists, HSSAs, social workers). This allowed us to understand their day-to-day and see how services are orchestrated.
We surveyed the needs and challenges of people making use of the in-home care services through a series of interviews in day centers. We delved into the various needs and challenges of the in-home care teams in discussion groups with teams from two different CLSCs. Finally, we completed targeted interviews with additional staff and managers to dig deeper into some of the issues that surfaced.
Following a deep analysis, we were able to create user profiles and develop recommendations for possible improvements related to supply management, team organisation, work tools and the relationship with service users within the health ecosystem. We developed human-centered design tools with the internal innovation team to implement our recommendations for subsequent phases of the lab.
